Terms & Conditions for MDLP

Delivery time & cost

All products will be shipped as soon as possible, subject to payment card authorisation and stock availability.

Orders are sent in plain packaging. However, please note that for delivery purposes, our return name & address will be shown in one corner of the address label.

You will only be charged once per order for delivery and gift boxing (if applicable) however many separate shipments we make to you.

STANDARD SHIPPING
United Kingdom
£2.00
Delivery 3-5 working days from dispatch
(Royal Mail 1st Class Mail)

EXPRESS SHIPPING
United Kingdom
£6.00
On orders placed before noon Monday-Friday delivery next working day before 1pm
(Royal Mail Special Delivery, Signature Required *)
* All deliveries will be made according to the carriers' standard procedures. For standard delivery, a signature should not be required. However, packages that will not fit through your letterbox may be taken back to the postal depot for collection. Please note that where a signature is required, orders cannot be sent to PO box addresses. Should you require clarification on what happens if no one is available to receive the goods, and/or a signature is required, please contact the carrier direct.

Returns policy

If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition* within 14 days of receipt. We will issue a full refund upon receipt and examination. If you require a different product you will need to place a new order online and return the original item for a refund. Delivery charges are non-refundable unless you have received a faulty or wrong item from us.

Due to technical processes used, it is imperative that each individual garments’ washing instructions are adhered to exactly as stated on the care label. Each garment is wash-tested thoroughly and quality control checked on each production batch prior to leaving supplier. We will not entertain returns that have been soiled, torn or damaged due to incorrect washing.

Please return items to:

Modern Day Lady Penelope
Studio 16
65-69 Lots Road
London
SW10 0RN

* Note: when trying on items of clothing, please ensure that you are not wearing perfume / aftershave or a deodorant which may leave a scent or marks on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. The item must be returned in its original packaging with any enclosed documentation.

Faulty or wrong item

If the item you received is faulty or is not what you originally ordered, please e-mail info@moderndayladypenelope.com quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.

Please allow 2 working days from receipt of a return for us to process a refund. Once a refund is processed you will receive an email confirming this (the email will be sent to the same email address as your order confirmation email was sent). After receiving the return confirmation email, please allow a further 5-10 working days for the refund to be credited to your account. This time frame is dictated by your bank or card issuer and is outside of our control. Your refund will be credited to the same card with which you made your original purchase. If for any reason this is not possible, (i.e. the card had been declined or has expired) we will send a cheque to your billing address.

Returns shipping policy

If you are returning a non-faulty item to us for a refund, then the cost of returning the item to us is your responsibility.

Please note, the item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

If the item you received is faulty or is not what you originally ordered, please e-mail info@moderndayladypenelope.com quoting your order number, your name and address, details of the product, and details of the fault/ mistake. We will then advise on how to proceed with the return.

Missing order

If you have received your order and an item is missing, please email info@moderndayladypenelope.com quoting your order number and the missing item, and we will investigate the matter further.

Sizing

MDLP Sizing	XS	S	M	L
British	8	10	12	14
European	36	38	40	42

 

Modern Day Lady Penelope Privacy Policy

We have created this privacy policy in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this web site.

We use your IP address to help diagnose problems with our server, and to administer our Web site. Your IP address is used to help identify you and to gather broad demographic information.

Our site uses cookies to keep track of your shopping cart. We use cookies to identify you so we can retrieve your information so you don't have to re-enter it each time you visit our site.

Our site's registration form requires users to give us contact information, like their name and email address, and unique identifiers. We use customer contact information from the registration form to send the user information about our company. The customer's contact information is also used to contact the visitor when necessary if they have subscribed to the mail list. Users may opt-out of receiving future mailings by choosing to un-subscribe. Unique identifiers are collected to verify the user's identity and for use in our record system.

This site may contain links to other sites. We are not responsible for the privacy practices or the content of such web sites.

Our site uses an order form for customers to request information, products, and services. We collect visitor's contact information and unique identifiers. Contact information from the order form is used to send orders and information about our company to our customers. The customer's contact information is also used to get in touch with the visitor when necessary. Users may opt-out of receiving future mailings. Unique identifiers are collected from Web site visitors to verify the user's identity and for use as account numbers in our record system.

Security

This site has security measures in place to protect the loss, misuse and alteration of the information under our control. All data is protected using the most advanced methods available. We do not store financial information like credit card numbers or personal information like social security numbers on this site.

Un-Subscribe

This site gives users the following options for removing their information from our database to not receive future communications or to no longer receive mail list messages.
If you would like to unsubscribe, please email us at info@moderndayladypenelope.com.

Correct/Update

This site gives users the following options for changing and modifying information previously provided.
If you would like to update your registered information, please email us at info@moderndayladypenelope.com.